WhatsApp chatbot
A chatbot that welcomes each contact, identifies what they need, and routes the conversation to someone who can help, following your service process.
When WhatsApp becomes an unmanaged queue
Every contact arrives the same way, and the team cannot tell what needs attention first.
Your team repeats answers that could be standardized and reviewed.
Agreements disappear in the history of a long conversation.
A contact may be handed around before reaching the right person.
A different starting point
Before setting anything up, we map how the conversation should work and when a person needs to step in.
Possibilities
These are examples. We define the flows around each company's service process.
Customers choose what they need and start on the right path.
The flow identifies the topic and sends the contact to the right person or team.
The flow asks for key details early so the team has context.
Recurring questions receive responses reviewed by your company.
People who write outside business hours receive guidance and have their contact recorded.
When a topic needs human attention, your team continues with the conversation history.
Chatbot and AI agent
An assessment helps identify which approach fits your service process.
Chatbot
Guides conversations along paths defined with your company, using predictable, reviewed answers.
AI agent
Draws on approved sources and responds more flexibly within a defined scope. This is a separate solution.
They can work together: the chatbot organizes incoming contacts while an agent supports more open-ended questions.
How we work
Step 1
Review how service works today and where bottlenecks occur.
Step 2
Define the flows, messages, and handoff points.
Step 3
Prepare the chatbot and test it with your team before use.
Step 4
Observe real conversations and improve the flows.
Who it is for
Yes. The flow includes a handoff to your team when a matter needs human attention.
Your company does. We design the flows and messages together and review them before use.
The chatbot follows flows designed around your process. An AI agent is a separate solution with more flexible responses. The assessment helps determine the right fit.
Account and number requirements depend on WhatsApp's rules and are checked during the assessment.
Both depend on scope. Vendaz does not publish prices on the site; we provide a timeline and proposal after the assessment.
Tell us about your current service process. We will assess a chatbot project and prepare a proposal.
Support customer conversations and sales within clearly defined rules and limits.
Keep conversations, contacts, and deals organized for your sales team.
Reduce manual work and move faster with AI tailored to your business context.
